We purchased a 325Ci from this place. The purchase went smoothly and the car was great.

But when we needed service, you might as well have been at a Kia dealer in the alley. The service writer let other people in front of me, I am hearing impaired, they know that very well but did not attempt to step in the next room to let me know it was my turn.

And when I complained to the service manager, he pretended to apologize, I finally got assistance, but subsequent return visits to the dealer resulted in continued poor, uncaring service.

We were so unhappy with the dealer, and because a real BMW dealer was too far away, we sold our BMW.

I am an avid BMW fan and went by one afternoon with my wife, to see about buying or leasing a new 3-series sedan. While we waited patiently for a greeting, a wealthy-looking mature couple entered. To our dismay, a man who watched us walk in, yet, had previously been talking on the phone, walked right past us without so much as a glance and asked the other couple if there was any way he might be able to assist them. When I asked him if there was someone available to assist us, he informed us that someone would most likeley be right with us, but also mentioned that they were going to be closing shortly and it might be better to come back another day. What the...? How rude! We elected to buy from an Orange County area dealer instead, and guess what, we ended up opting for a 5-series. Too bad for BMW of PS that they decided to stereotype us as a young interracial couple driving a Hyundai.